tunaiFrequently Asked Questions
Users accessing tunai often have questions about account setup, deposits and withdrawals, game rules, and how we protect account data. Our FAQ addresses the most common topics so you can understand how our platform works and what to expect when you open an account, fund it, and start playing live-dealer tables, slots, or following sports markets.
This page answers practical questions about registration, payment methods, game types, and account security. If your question isn't covered here, or if you need help with a specific transaction or account issue, our support team is available to assist. For legal matters—such as service availability in your jurisdiction or our data handling practices—please review our Legal Notice and Terms and Conditions.
Our FAQ is divided by topic so you can find answers quickly. Each section covers a different area of the tunai experience, from opening an account to making your first deposit via DANA, e-wallet, or mobile banking. Take time to read the security and registration sections before you start; understanding these steps protects your account and makes verification smoother.
- Account and registrationhow to start, KYC verification, password recovery, and account eligibility
- Payments and transactionsdeposit and withdrawal via local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers
- Games and marketsfootball betting, live-dealer tables, slots, and esports coverage on tunai
- Security and account caredata protection, two-factor authentication, and jurisdiction notice
Read the answers below to find information about tunai accounts, deposits, games, and support. If you need further help, contact our support team or visit our Terms and Conditions page.
Account and registration
tunai services are available only in jurisdictions where online gaming is permitted by local law. We do not offer our platform in regions where online wagering is prohibited. When you register, you confirm that you are a legal adult in a jurisdiction where our services are lawful, and you are responsible for verifying this before creating an account.
If you are unsure whether tunai is available where you live, check your local regulations or contact our support team. We use account verification (KYC) to confirm your location and eligibility. If we determine you are accessing tunai from a prohibited jurisdiction, your account will be suspended.
When you open a tunai account, we ask for a username, email address, password, and mobile number. We also request your full name, date of birth, and ID document (such as a national ID or passport) during KYC verification. This information allows us to confirm you are eligible to use tunai and helps us prevent fraud and comply with local regulations.
Your data is encrypted and stored securely. We do not share your personal information with third parties except where required by law or to process payments. Keep your login details confidential and enable two-factor authentication for added security.
When you open a tunai account, we ask for a username, email address, password, and mobile number. We also request your full name, date of birth, and ID document (such as a national ID or passport) during KYC verification. This information allows us to confirm you are eligible to use tunai and helps us prevent fraud and comply with local regulations.
Your data is encrypted and stored securely. We do not share your personal information with third parties except where required by law or to process payments. Keep your login details confidential and enable two-factor authentication for added security.
Before you begin, read our Terms and Conditions and Privacy Policy. The Terms explain our service limitations, account policies, game rules, and dispute resolution. The Privacy Policy outlines how we collect and protect your data.
For live-dealer tables like blackjack, roulette, and baccarat, understand the house rules and minimum/maximum stakes. For sports betting on Liga 1, Piala Indonesia, and Piala AFF, familiarise yourself with how odds are calculated and settlement rules. For slots like Aviator and Sweet Bonanza, read the game paytables and RTP (return to player) information. Our support team can clarify any rules before you deposit.
Payments and transactions
tunai does not charge deposit or withdrawal fees. However, your bank or payment provider (such as DANA, e-wallet, mobile banking, or local payment) may apply their own charges depending on your account and transaction type. Check with your payment provider for details.
Withdrawals are subject to account verification and fraud review. Once approved, funds are typically transferred to your payment method. Processing time depends on your bank or payment provider. If your withdrawal is delayed, contact our support team for assistance.
Depositing via local payment, online payment, or e-wallet on tunai is straightforward. Log in to your account, select "Deposit," choose your payment method, enter the amount, and confirm. You will be redirected to your payment app to authorise the transaction. Once approved, the funds appear in your tunai balance immediately.
We also accept mobile banking, local payment, online payment, and bank transfers via e-wallet, mobile banking, local payment, and online payment. Each method follows the same process. If your deposit fails, check that your payment app has sufficient balance and that your account is not restricted. Contact support if the issue persists.
tunai offers an attractive welcome offer for new account holders. The offer applies to your first deposit and is subject to terms and conditions. Details about the offer, including eligibility and how to claim it, are displayed during account setup and in your account dashboard.
Welcome offers may vary based on your location and the payment method you use. Check your account settings or contact our support team for current offer details. Terms apply, so read the full conditions before claiming.
Games and markets
tunai offers live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger. These games are streamed live from professional studios with real dealers and multiple camera angles. You can interact with dealers and other players in real time.
All live-dealer games use random number generation (RNG) and are audited for fairness. Minimum and maximum stakes vary by table. Log in to tunai to view available tables, their rules, and current stake limits.
tunai covers major football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and international fixtures. We also offer markets on MotoGP, badminton, esports (Mobile Legends, Free Fire, PUBG Mobile), and other sports.
Odds, markets, and match schedules are updated regularly. Check the tunai sports section to view upcoming fixtures, live games, and available betting options. Contact support if you have questions about a specific market or fixture.
tunai offers popular slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game has its own rules, paylines, and return-to-player (RTP) percentage. You can view the paytable and rules before you play.
Slot outcomes are determined by RNG technology and are independent of previous spins. Bet sizes and paylines vary by game. Read the rules and set limits that suit your budget.
Security and support
Your data on tunai is protected using SSL encryption and secure storage. We collect personal information (name, email, ID documents, payment details) to verify your eligibility, prevent fraud, process transactions, and comply with regulations. We do not share your data with third parties except where required by law or to process payments.
Your KYC documents are kept confidential and encrypted. You can view and update your account information at any time. For details on data handling, see our Privacy Policy. If you have concerns about data security, contact support immediately.
You can contact tunai support through the support form on our website or via the contact email listed in your account settings. Provide as much detail as possible about your issue—such as your username, the date and time of the problem, and any transaction IDs. This helps us resolve your issue faster.
Our support team responds during business hours. For urgent matters such as account compromise or fraudulent transactions, contact support immediately. Check your spam folder for our replies, as support emails may sometimes be filtered.
If you forget your tunai password, click "Forgot password?" on the login page. You will be asked to enter your username or email. We will send you a password reset link to your registered email address. Click the link and follow the instructions to create a new password.
The reset link expires after a set time for security reasons. If the link has expired, request a new one. If you no longer have access to your email, contact our support team with proof of account ownership to regain access to your tunai account.