tunai Platform Account Terms

When you open a tunai account, you agree to the terms that govern how we operate our platform and how you use our services. These terms cover account creation, deposits and withdrawals, game rules, dispute resolution, and jurisdiction restrictions. We set them out here clearly so you understand your rights and our obligations before you fund your account or join our live-dealer tables, sportsbook, or slot games.

Our tunai terms are built around player protection and fair dealing. We require account verification before withdrawals to prevent fraud and comply with anti-money-laundering regulations. We offer transparent game mechanics—every odds table, payout schedule, and settlement process is explained before you play. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and we process withdrawals subject to standard verification windows and your bank's processing times.

This page outlines the core terms under which tunai operates. For the complete legal document, see our full Terms & Conditions link in the footer.

Account Opening and Eligibility on tunai

To open a tunai account, you must provide a valid email address, create a secure password, and pass basic age verification. You must be of legal age in your jurisdiction to use our platform—we do not serve minors. You are responsible for ensuring that your access and use of tunai comply with the laws of your own jurisdiction. Our services are available only in regions where online wagering is legally permitted. If you access tunai from a jurisdiction where our service is prohibited, we reserve the right to suspend your account and return any balance to your original payment method.

When you create your tunai account, you agree to provide accurate information. You must use only one account per person—duplicate or fraudulent accounts are prohibited and will be closed. You are responsible for keeping your password confidential. If you suspect unauthorized access to your account, notify our support team immediately. We are not liable for losses resulting from compromised passwords or unauthorized account use if you have failed to protect your credentials.

Deposits, Withdrawals, and Funds Management

Deposits to your tunai account are instant. We accept DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Your funds are credited to your account balance immediately and available for play right away. We do not charge deposit fees, though your payment provider may. You are responsible for any fees your bank or payment method imposes.

Withdrawals on tunai are subject to account verification. When you request a withdrawal, we review your account to confirm ownership and prevent fraud. This review typically completes within a standard timeframe. Once approved, funds return to your original payment method. We do not charge withdrawal fees, but your bank or payment provider may apply processing charges. We do not guarantee fixed withdrawal speeds—processing depends on your financial institution and payment provider's systems. Withdrawals requested during holidays (such as Idul Fitri, Idul Adha, Imlek, or Nyepi) may experience longer processing times due to banking system closures.

Your account balance on tunai represents credit with us, not a deposit held in a segregated trust. We maintain security standards to protect your funds, but you acknowledge that online gaming involves financial risk. You are responsible for managing your account balance and withdrawing funds if you wish to cease using our platform.

Game Rules and Settlement

Each game category on tunai operates under specific rules. Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) follow standard casino procedures: the croupier deals cards or spins wheels, outcomes are determined by physical action you see on camera, and settlement is instant. Slot games and number games use certified random-number generators—results are unpredictable and fair by design. Sportsbook markets covering Liga 1, Piala Indonesia, Piala AFF, and international competitions settle based on official league results.

All game outcomes are final once the round closes and results are displayed. We log every transaction in your account history with a timestamp and settlement confirmation. You can review past outcomes at any time. If you dispute a result, contact our support team with the transaction ID and specific details—we will investigate and provide an explanation based on our records.

Bonus Terms and Promotions

From time to time, tunai may offer promotional bonuses or special offers. Any bonus we advertise comes with specific terms—wagering requirements, game restrictions, expiration dates, and withdrawal conditions. We publish these terms clearly before you claim any bonus. Bonuses are not guaranteed and may be withdrawn without notice. We reserve the right to cancel or modify promotional offers at any time. Any abuse of bonus terms—such as claiming multiple bonuses through different accounts, or using bonuses in breach of the stated conditions—may result in bonus forfeiture and account suspension.

Disputes and Resolution on tunai

If you have a complaint about a game result, withdrawal delay, account issue, or any other tunai service, contact our support team first. We will investigate and provide a response within a standard timeframe. If you remain unsatisfied, we may refer the dispute to an independent third party for resolution, depending on your jurisdiction and the nature of your complaint. We commit to fair and transparent dispute handling, but we cannot guarantee outcomes in your favour.

Your Responsibilities and Our Limitations on tunai

When you use tunai, you agree that gaming involves financial risk and outcomes are never guaranteed. You are solely responsible for your account activity, including deposits, game selections, and withdrawal requests. We do not advise on game strategy, predict outcomes, or guarantee profits. All game results are final once settled. You agree not to hold tunai liable for losses resulting from your own gameplay decisions.

We undertake to protect your account with encryption, secure password practices, and optional two-factor authentication. We monitor for fraud and suspend accounts if we detect suspicious activity. However, no security system is perfect. You acknowledge that online platforms carry inherent risks, and you use tunai at your own risk. We are not liable for unauthorised access resulting from your failure to protect your password, or for losses caused by your own account misuse.

Our tunai platform operates under jurisdiction-restricted framing. We do not offer services in regions where online wagering is prohibited by applicable law. By using tunai, you represent that you are accessing from a jurisdiction where our service is legally permitted. We reserve the right to restrict or suspend access from prohibited jurisdictions, and we comply with all regulatory requests from applicable authorities.

Termination and Account Closure

We reserve the right to suspend or close your tunai account if you breach these terms, engage in fraudulent activity, or use our platform in violation of applicable law. If we close your account due to breach, we may forfeit any balance remaining in your account. You may request voluntary account closure at any time through our support team. Upon closure, we will return any remaining balance to your original payment method, subject to verification and standard processing times.

These terms represent the core conditions under which tunai operates. They are subject to change at our discretion, and we will notify users of material changes through our platform. Continued use of tunai after any change signifies your acceptance of the updated terms. For the complete legal document and any questions about our policies, refer to our full Terms & Conditions in the footer or contact our support team during business hours.