tunai Casino & Sportsbook Data Care
This page describes what we collect when you use tunai and how we keep that data protected. Our privacy practices are built around transparency—we tell you what information we gather, why we need it, and who may access it. We do not sell your personal data to marketers, and we do not share your account details with third parties except where required by law or where you explicitly authorize it.
Our tunai platform stores your account credentials, payment information, game history, and KYC documents on secure servers protected by SSL encryption. Some of our processing partners—payment processors, hosting providers, and analytics services—operate outside Indonesia. We ensure all such partners follow data-protection standards equivalent to our own. You retain the right to request a copy of your data, correct inaccuracies, or request deletion in line with applicable privacy law.
Read on to understand our data practices in detail, your rights as a tunai user, and how to contact us if you have privacy questions.
What Data We Collect on tunai
When you open a tunai account, we collect your email address, chosen username, and password. During account setup and before your first withdrawal, we request personal identification documents (national ID, passport, or driver's licence), your full name, date of birth, and residential address. We also record your payment method details—bank account numbers, mobile wallet identifiers, or card information—to process deposits and withdrawals. This information is essential for account security, regulatory compliance, and fraud prevention.
As you use tunai, we log your activity: login timestamps, games played, stakes placed, results, chat messages, and support interactions. We collect device information including your mobile operating system, app version, IP address, and connection type. We use this data to detect unusual activity patterns (such as rapid withdrawals from new locations), prevent fraud, and improve our service performance. Some of this data is temporary—we may retain IP logs for a few weeks, then discard them. Other data, such as your game history and account balance, is kept for the life of your account and longer if required by law.
Payment and Third-Party Processors
When you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, or e-wallet, your payment data flows through those providers' systems. We do not store your full card numbers or complete bank credentials—instead, we store tokenized references that allow us to process future transactions without re-entering your payment information. These payment processors operate their own privacy policies. We recommend reviewing their terms if you want to know how they handle your financial data.
Our hosting provider manages our servers and databases. This provider may be located outside Indonesia, meaning your data is processed and stored across international borders. We ensure the provider maintains encryption, regular backups, and security practices that meet or exceed our own standards. We have a data-processing agreement with the provider that restricts their use of your data and requires them to comply with applicable privacy law.
Cookies and Tracking
Our tunai app and website use cookies to remember your login status, preferred language, and device settings. These are functional cookies necessary for the platform to operate. We do not use tracking cookies to follow your activity across the internet, and we do not sell your data to advertisers or data brokers. Some analytics services (such as basic traffic measurement) may set cookies, but these track aggregate usage patterns, not individual behaviour.
You can control cookies via your device or browser settings. Disabling functional cookies may limit tunai's ability to remember your preferences or keep you logged in, but it will not prevent you from using our games and sportsbook.
Your Rights and Our Obligations on tunai
We recognize your right to privacy and data protection. Under applicable Indonesian and international privacy law, you have the right to request access to your personal data, correct inaccurate information, or request deletion. You also have the right to request a portable copy of your data—we will export your account information and transaction history in a standard format so you can move it to another service if you wish.
To exercise these rights, contact our support team during business hours. We will verify your identity before processing any data request—this protects your account from unauthorized access. Most requests are fulfilled within a standard timeframe. Some data may not be deletable if we are legally required to retain it (for example, transaction records for anti-money-laundering compliance) or if deletion would impair our ability to settle outstanding balances.
Data breach notification
If we discover unauthorized access to your tunai account data, we will notify you and relevant authorities as required by law. We maintain security practices to prevent breaches, including encryption, access controls, and regular security testing.
International Data Transfer
Some of tunai's servers, payment processors, and analytics partners are located outside Indonesia. When your data is transferred internationally, we ensure it remains protected by encryption and contractual safeguards. Your data may be accessed by staff in other countries as part of regular platform administration, customer support, or fraud investigation. We do not transfer data to countries with weaker privacy protections unless we have specific legal mechanisms in place to protect it.
Data Retention and Account Closure
We retain your account data for the life of your tunai account and typically for a period afterward to comply with legal and financial regulations. If you close your account and request data deletion, we will remove most personal information but may retain anonymized game history and transaction records for audit and compliance purposes. We do not sell or share your closed-account data with third parties.
Policy Updates and Contact
We may update this privacy policy to reflect changes in our practices, technology, or applicable law. We will notify you of material changes via email or an in-app notice. Your continued use of tunai after such changes constitutes acceptance of the updated policy. If you have questions about our privacy practices, data handling, or wish to exercise your data rights, contact our support team. We are available during business hours in Jakarta, Surabaya, Bandung, Medan, and Semarang time zones.